Occasionally users are experiencing a problem during the voucher redemption process. When you type in your code and submit your name and address information, a 'THANK YOU' screen should appear, to show that your voucher has been redeemed successfully. For some users, this final screen never appears and it is therefore not obvious that the voucher has been successfully redeemed. However, in all instances the redemption goes through successfully. We apologise for the confusion this is causing. We are working on solving it. In the meantime, to check whether your voucher has been successfully redeemed, just login to the website using your email address and password. If you can login, then your account is set up, and you need take no further action. We will soon post your books.
Please check your spam folder. If it is not there, you can view and download the voucher through your account area on the website. Login using the email address and password you used when you purchased the gift subscription. Go to your account profile. Here you can download a pdf of the voucher, or print it out.
When you buy a gift subscription on the website, you will be sent an email containing a gift voucher (a 'Digital E-voucher'). Please be sure to check your spam folder if it does not arrive within a few hours of your purchase.
If you already have a personal subscription with the Left Book Club, you will need to set up your gift subscription using an alternative email address.
IT'S A SECRET!
The recipient won't know that you've bought the gift subscription, as the email comes directly to you, the purchaser. Simply print out the voucher and put it in a card. Or forward the email voucher to the recipient when the time is right.
REDEEMING THE VOUCHER
The voucher contains a unique code. The recipient can use the voucher code to redeem their subscription on our website. As soon as they do this, their account will be activated, and we can start to send them books.
Gift subscriptions purchased on the website are linked to the purchaser's card and renew automatically. You can change it or cancel it at any time by logging into your account using your email address and password.
Yes. If you are a member, or if you have purchased a gift subscription, you can login to the website using your email address and password. When you do this, the 'buy' button will appear next to each book on the book pages. You can purchase any backlist title.
Click 'Redeem voucher' on our homepage. This takes you to a new page. Type your unique voucher code in the box and click 'Redeem'. Fill in your name and address details and click 'Submit'. Your account is now activated. You are a member, and you will soon receive the first book in your subscription.
When you redeem your voucher, all the information about your subscription will be included in your account profile on the website. Please check this for further details.
The voucher in the box entitles you to 3 books. Please go to the 'Redeem Voucher' link on the homepage and use the unique voucher code to sign up for your 3-book subscription.
You will receive a book every month. It will begin with the book that is published in the month in which you redeem your voucher.
For instance, if you redeem your voucher in December, you will receive December's book, January's book and February's book. When your gift subscription expires, you will be able to renew it, if you wish, by logging into your account and clicking 'Renew'.
Please login with your email address and password, and go to your account profile. Click 'RENEW', choose the subscription you would like, and add your payment details. Your membership and subscription will now continue.
You can update your card payment information in the Profile area. Login with your username and password and go to the 'My subscription' section of the Profile page. There you have the option to update the card linked to your account.
We do not store your card details on our website. Our website is linked to a payment subscription service.
Yes, you can do this in the Profile area of your account, once you are logged in. Afterwards all books will be sent to that address.
Subscriptions purchased on the website automatically renew. You can cancel them at any time. You can do this by logging in to your account, or you can email us.
If you received a gift subscription box, your voucher entitles you to a certain number of books. Your subscription will end once you have received all the books. You can renew it by going to your profile and clicking 'Renew', and adding your card payment details.
Yes. You can change this by logging in to you account and editing your profile preferences. If this involves a change of payment – for instance if you move from a 6-book classics subscription to a 12-book subscription – you will have to go through and edit your payment details also.
Your subscription will begin with the most recently published book in the collection you have chosen. For example, if you subscribe to the contemporary collection in November, and November's book is a classic, you will receive the October book, as that will be the most recently published book in the collection you have chosen.
If you choose to subscribe to all 12 books, you will receive the book that is published in the month you subscribe. (For example, if you subscribe on 31st August, you will receive August's book. If you subscribe on 1st September you will receive September's book).
Left Book Club copies are sent out by standard post. Please ensure that the delivery address you supply is serviced by your local post office reliably. Our delivery times will depend on the destination and the local postal services of that particular country. The below estimated delivery times are a general guide:
• UK: 2-10 working days
• USA: 5-10 working days
• Europe: 5-20 working days
• Canada: 10-20 working days
• Rest of World: up to 30 working days
Unfortunately, the Left Book Club can not guarantee postal delivery to countries where postal services are unreliable. If you are unsure of your postal service and would like to set up a courier delivery for your subscription, please contact us: firstname.lastname@example.org.